- Select a machine
There is an overview of all your TRUMPF machines. Select the machine about which you wish to submit a message.
- Specify the reason for your message
Is the machine down? Or would you like to order a spare part? Narrow down the problem using the default categories.
- Describe the problem
Giving a short description or specifying the displayed error number will allow your request to be processed even more quickly.
- Add pictures
Upload pictures to the app directly from your smartphone and use them to illustrate the problem for the TRUMPF service engineer.
- Specify a contact person
Is your shift almost over? No problem. Specify the colleague that TRUMPF should contact.
The Service app – the app for your service messages
Whether it is a technical problem, software, a spare part or a question concerning maintenance: with the Service App and your free MyTRUMPF account, you can send your service messages quickly and easily to our Technical Service team at any time. And this is how it's done: just select the affected machine or software and the reason for the message, add a description and photos or videos and specify a contact person. Then you and your colleagues will always be up-to-date on the current processing status - via the app or the MyTRUMPF customer portal.
Save time by quickly and easily reporting all service cases using the app.
Send service messages around the clock. Cases submitted at night are processed the next morning.
The case is submitted directly and without delays to the responsible service engineer, who then reports back by telephone.
Feedback in real time about the progress of your case. Information about service messages is available to all app and MyTRUMPF users in a company.
Send your service message in 5 easy steps
Take at look at the app
Remedy minor malfunctions yourself: with the technical guide
Machine malfunction? The Service app's technical guide provides quick help for many of the smaller error messages. It gives suggestions as to how the user can remedy the problem themselves – without any waiting times. Many cases can be resolved quickly, easily, and without the involvement of a service engineer. The guide is of particular help outside of service times in reducing idle states. For this purpose, simply enter the error number shown on the control into the Service app.