As a supplier for the lighting and metal industry, Spiekermann focuses on fast order processing. Ordering consumables for machines should be a minor task. But the time Johann Klassen actually spent ordering consumables only became apparent when he switched to ordering from TRUMPF via an app. Ordering is faster and more transparent and avoids production downtimes.
Delays and downtimes due to missing consumable parts such as dies, adjusting rings or nozzles for punching and laser machines were reducing the company's ability to deliver on time. As a programmer, Johann Klassen was also responsible for purchasing. "The former ordering process began with a simple paper note. The lack of transparency about orders meant we were regularly missing parts which resulted in our own deliveries to customers being delayed by up to a week", recalls Klassen. And on-time delivery is vital to remain competitive.