Technical Guide key visual

Technical Guide – rectify machine problems independently

Is your machine displaying an error code? Don't waste any time in rectifying it. You will solve the machine problem quickly, independently and safely with the suitable Technical Guide.

Quick

With the help of the Technical Guides, rectify common malfunctions yourself in an instant and minimize machine downtimes.

Safe

You will receive clear step-by-step instructions which comply with the applicable safety guidelines.

Efficient

Save waiting time and costs by solving machine problems independently.

Expertise

You will receive practical know-how organized in an orderly structure, easily understandable and always fully up-to-date.

Technical Guide – this is how it works

  1. Contact
    Contact TRUMPF's Technical Service using the Service app, via telephone or by email.

  2. Describe the problem
    You enter all displayed error codes and impressions into the Service app or report them to us via telephone or email.

  3. Rectify / contain the malfunction
    If a Technical Guide is available for this error code, you will receive it immediately via the Service app or by email. You will rectify common malfunctions quickly and safely using the solution description with text and images.
    If the solution to the problem is too comprehensive, the Technical Guide will help you contain the malfunction and our service engineers will support you as you initiate further& steps as quickly as possible.

  4. Extended solution
    If there is no Technical Guide available or, contrary to expectations, the problem cannot be solved immediately, the Technical Service from TRUMPF will help you as quickly as possible.

  5. Invoicing
    When purchasing the machine, enter into a service agreement for your machine at the same time. The Technical Guide is free of charge with the current service agreement. If you do not have a service agreement for your machine, the service case will be invoiced as usual.

Download the Service app

Service & contact