Easy Order will be discontinued from December 2021 and is then no longer available.
No longer available from December 2021.
Easy Order is being discontinued
The TRUMPF Easy Order app is being discontinued from December 2021 and is then no longer available. You will find the answers to important questions on the app's discontinuation in the FAQ.
Important questions and answers on the discontinuation of Easy Order
When will Easy Order be discontinued?
Can Easy Order still be used?
No, the Easy Order app will be fully discontinued and can no longer be used from December 2021, even if you have already downloaded it and set it up. The Easy Order Cockpit in MyTRUMPF is no longer available from this point either.
How long will my orders still be processed?
Orders will be processed as long as the Easy Order app can be called up and is functioning and the orders have been entered in the system. The Easy Order app will be shut down from December 2021.
Will it still be possible to use the Easy Order Cockpit in MyTRUMPF?
No, unfortunately the Easy Order Cockpit in MyTRUMPF will no longer be available once the app has been discontinued.
Will there be a follow-on product in the form of an app?
At the moment, no follow-on product in the form of a new order app is planned. You can order your Genuine Parts and tools via the E-Shop. Object detection of Genuine Parts will be offered in the Service app in future. You can also order your Genuine Parts there directly.
Is there an alternative to object detection?
At the moment, there is no alternative to object detection. However, this function will be integrated in the Service app in the near future. Your Genuine Parts can then also be ordered directly from there. You can find out more about the Service app by clicking on the link.
Is there an alternative to scanning punching tools?
Unfortunately, the Scan Punching Tools function will be completely discontinued.
Is there an alternative to the authorisation process?
It will be possible to define an Admin for each company in the near future. They can then assign individual rights to each employee so that you can set up an authorisation process once again.
Will the dashbuttons on the machines still work?
No, it will no longer be possible in future to place orders for individual Genuine Parts and tools using the dashbuttons.
Use our other solutions for your spare parts and tool orders
E-Shop
Order your Genuine Parts and tools quickly and easily in our E-Shop.
Service app
Use the Service app for spare parts detection and order your required Genuine Parts directly via the Service app. In addition, register and manage your service cases via the Service app.
Do you have any questions on the discontinuation of Easy Order? We would love to help you.
Please contact our customer service team if you have any questions.
Telephone:
E-mail: