Service
In Field Sales / Service since: 2016
Region: Worldwide
Km driven per year: approx. 20,000
Customers visited per year: approx. 10
Andreas Besigk
Four o’clock in the morning. Who likes starting their working day at four in the morning? I certainly don’t. Ok, if I have to catch a plane, then yes. But otherwise? The coronavirus pandemic got me into this. For three long months, my working day began at this inhuman hour. Even though I was not out in the field, but in the office.
As a service technician, I’m usually deployed globally. I fly around the world and install our high-tech machines at our customers’ sites. In person, on the ground. Because with all that technology – that can only be done in person on the ground, can’t it?
Coronavirus put a stop to that in spring 2020. For three months, I helped our service colleagues from Japan get a machine up and running – online, with the time difference from Switzerland! We went through every step of the process together on the screen. It was exhausting, but it worked – the machine is now running and producing parts. And I’ve finally gotten over my personal four a.m. jet lag.
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