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E-mail marketing (mailings)

In order to optimally cater to your needs and interests, your e-mail address will be used by different companies from the TRUMPF Group for the purposes of advertising. We use the TRUMPF newsletter and other mailings to inform you about us and our offers. To manage our e-mail marketing efficiently, your data is used within the Group.

If you register via our website, we will verify your identity by means of a confirmation e-mail in a double-opt-in process.

 Subscription to mailings can be modified at any time, or canceled with immediate effect without giving a reason. To do this, please click on the "personal profile" link which is located at the end of the mailing, or send an e-mail to info@sg.trumpf.com. In your personal profile you can cancel the subscription entirely, or modify and supplement the information you have provided. Additionally, subscriptions to individual areas of interest can be edited or deselected.

We use the tool Episerver Campaign (Episerver GmbH, Wallstraße 16, 10179 Berlin, Germany) for our e-mail processes. By setting a tracking pixel when you open our e-mails, information which allows us to evaluate the user behavior (opening the e-mail, e-mail address, time, IP address) is retrieved. The links in our e-mails are designed in such a way that we can trace whether they have been clicked on. Using this information we can adapt our offers to better suit your interests.

Registration for MyTRUMPF

You can register for our MyTRUMPF customer portal on our website. You can carry out registration on the website; mandatory fields are marked. We will need your information there to activate registration, and use it in order to identify you as a customer and to show you suitable information. The scope of the data depends on the information you provide. We use your login data only for the duration of the existence of your MyTRUMPF account. After the account has been deactivated, data which is exclusively related to the account will be deleted after one year at the latest.

Orders in the online shop

The data which is provided as part of orders from the online shops is used to fulfil these orders and then saved in accordance with the legally stipulated retention periods – for example, 10 years for taxation purposes. Furthermore, the data is used for advertising purposes by the TRUMPF Group, if this is legally permissible without requiring consent from the parties concerned. You can object to this use at any time by means of the contact information listed above.

Participating in competitions

By participating in competitions, the participant expressly consents to the TRUMPF Group storing the required data for the period of the competition and afterwards, to carry out the competition. Participants also consent to the publishing of their full name on the participating web pages, in the event that they win. There is no claim to such publication. The data collected as part of the competition will also only be used by the TRUMPF Group in the legally permissible scope for advertising products. The data will not be forwarded to third parties.

Questions using the contact forms

At different areas of our website (under "contact"), visitors have the option to send us questions relating to our products. By clicking the "send" button, you agree to the collection, processing, and use of your data. The data is processed, stored, and used to handle your question. For inquiries from the business environment (B2B), it will also be used for the purposes of advertising, if this is permissible without needing consent. You may object to this use at any time, via the contact information listed above. We delete user data once questions have been handled.

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