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Visiting our website | TRUMPF

Collecting and processing personal data

Data is collected in log files, and through search engines and forms, whenever our websites are used. When you visit our websites, our web servers permanently store the following as standard for the purposes of system security: the connection data of the inquiring computer; which of our websites you have visited; the date and duration of the visit; the recognition data of the browser and operating system used; the website from which you came. Additional personal information such as your name, your address, telephone number, or e-mail address are not collected, unless these are voluntarily provided by you, e.g. during registration, a survey, a contest, to execute a contract, or a request for information. The stored data will be used to track misuse on the web server and then deleted. The time of the last login is also used for advertising purposes, if this is legally permissible.

Information on the use of cookies

Scope of processing of personal data

We integrate and use cookies on various pages to enable specific website functions and to integrate external web services. "Cookies" are small text files that your browser can store on your device. These text files contain a unique character string that identifies the browser when you return to the website. The process of saving a cookie file is also called "setting a cookie". Cookies can be set both by the website itself and by external web services.

Legal basis for the processing of personal data

Art. 6 para. 1 lit. f GDPR (legitimate interest) or Art. 6 para. 1 lit. a or Art. 9 para. 1 lit. a GDPR (consent).

The relevant legal basis can be found in the cookie table listed later in this section.

As a general rule, in the case of cookies that are collected on the basis of a legitimate interest, our legitimate interest is to ensure the functionality of our website and the services integrated into it (technically necessary cookies). Cookies may also increase the user-friendliness and enable a more personalized presentation of the website. A legitimate interest also exists for cookies used for website security and therefore also for personal data security. With the aforementioned cookies, we take into consideration both your interests and ours.

Cookie technology allows us to analyze and track individual website visitors but only when the website visitor has consented to the use of cookies. Displaying individualized advertising is also possible only with your consent.

Purpose of data processing

Cookies are set by our website or external web services to maintain the site's full functionality, to improve user-friendliness or to pursue, with your consent, the stated purpose. Cookie technology also allows us to identify individual visitors by using pseudonyms, e.g. individual or random IDs. We are then able to provide more personalized services. Details are shown in the following table.

Duration of storage

The cookies listed below are stored in your browser until you delete them or on expiry of the storage duration. Session cookies are deleted when the session has expired. Details are listed in the following tables:

Description of cookies

Trumpf.com and MyTrumpf.com

Cookie name Server Purpose Legal basis Storage duration Type
_ga www.trumpf.com  This cookie assigns an ID to a user so that the web tracker can summarize the actions of the user with this ID. Consent 2 years Tracking
PHPSESSID www.trumpf.com PHP session cookie Legitimate interest Session Session
language_iso www.trumpf.com User's language preference Consent 6 months Configuration
TrumpfCookiesAccepted www.trumpf.com Stores the user's cookie preference Legitimate interest 6 months Configuration
backlink_referrer www.trumpf.com Used to provide the user with a valid back link to the previously visited page. (including page title of the previous page in the teaser) Consent Session Configuration
fe_typo_user www.trumpf.com Authentication cookie for TYPO3 frontend login (application session cookie) Legitimate interest Session Authentication

Customer identity management for single-sign-on

Cookie name Server Purpose Legal basis Storage duration Type
JSESSIONID identity.trumpf.com Java-session cookie Legitimate interest Session Session
NSC_WT-MCjefoujuz.usvnqg.dpn_OBU identity.trumpf.com This cookie is used to always access the correct server despite load balancer. Legitimate interest 2 minutes Technical requirement
Long identity.trumpf.com User's language preference Consent 3 days Configuration
commonAuthId identity.trumpf.com Required cookie to identify the SSO session, see docs.wso2.com/display/IS550/Authentication+Session+Persistence Legitimate interest Session Authentication
opbs identity.trumpf.com Session cookie for the OpenID Provider (OP browser state cookie). Required for single-sign-on session handling based on OpenID Connect, see medium.com/@piraveenaparalogarajah/openid-connect-sessionmanagement-dc6a65040cc Legitimate interest Session Authentication

E-Shop consumables and genuine parts

Cookie name Server Purpose Legal basis Storage duration Type
RedirectURL www.shop.trumpf.com Relevant for login, includes return URL after login Consent Session Authentication
SecureSessionID-* www.shop.trumpf.com Secures the shop session Legitimate interest Session Safety
activeAccountPanels www.shop.trumpf.com Contains B2B specific logic for the My Account pages. Legitimate interest Session Session
pgid-TRUMPF-TNLSite www.shop.trumpf.com This cookie stores which page you visit. This is necessary for properly navigating the web shop. Legitimate interest Session Session
sid www.shop.trumpf.com We use this cookie to store the products you have placed in your shopping cart and whether you are still logged in when you visit another page within the web shop. Legitimate interest Session Session

Docware catalogue online

Cookie name Server Purpose Legal basis Storage duration Type
JSESSIONID exploded-drawings.trumpf.com Java-session cookie Legitimate interest Session Session
Docware_default_userId exploded-drawings.trumpf.com   Consent 81 years Configuration

E-Shop punching tools and E-Shop genuine parts

Cookie name Server Purpose Legal basis Storage duration Type
JSESSIONID .mytrumpf.com Java-session cookie Legitimate interest Session Session
saplb_* .mytrumpf.com Authentication cookie for SAP E-Shop Legitimate interest Session Session
_pk_id.* ecommerce.mytrumpf.com This cookie is used to identify visitors (e.g. when the visitor already has an active session) and to determine unique visitors. Consent 2 years Tracking
_pk_ses.* ecommerce.mytrumpf.com This cookie is used to determine the number of visits by assigning an ID to each new visitor and uniquely classifying the visitor. Consent 2 years Tracking
JSESSIONID ecommerce.mytrumpf.com Java-session cookie Legitimate interest Session Session

Bending tools E-Shop

Cookie name Server Purpose Legal basis Storage duration Type
PHPSESSID www.mytrumpf.com PHP session cookie Legitimate interest Session Session
_pk_id.* www.mytrumpf.com This cookie is used to identify visitors (e.g. when the visitor already has an active session) and to determine unique visitors. Consent 2 years Tracking
_pk_ses.* www.mytrumpf.com This cookie is used to determine the number of visits by assigning an ID to each new visitor and uniquely classifying the visitor. Consent 30 minutes Tracking
_pk_ref.* www.mytrumpf.com Piwik tracking cookie Consent 6 months Tracking

Training calendar

Cookie name Server Purpose Legal basis Storage duration Type
SKSID www.mytrumpf.com Session cookie for training calendar application. Allows shopping cart allocation. Legitimate interest 1 day Session
_pk_id.* www.mytrumpf.com This cookie is used to identify visitors (e.g. when the visitor already has an active session) and to determine unique visitors. Consent 2 years Tracking
_pk_ses.* www.mytrumpf.com This cookie is used to determine the number of visits by assigning an ID to each new visitor and uniquely classifying the visitor. Consent 30 minutes Tracking

beta.trumpf.com / easyprogramming.cloud

Cookie name Server Purpose Legal basis Storage duration Type
_ga beta.trumpf.com This cookie assigns an ID to a user so that the web tracker can summarize the actions of the user with this ID. Consent 2 years Tracking
_gid beta.trumpf.com This cookie assigns an ID to a user so that the web tracker can summarize the actions of the user with this ID. Consent 1 day Tracking
_gat beta.trumpf.com This cookie is used to slow down the web tracker request rate. Consent 1 minute Configuration
TrumpfCookiesAccepted beta.trumpf.com Stores the user's cookie preference Legitimate interest 6 months Configuration

Right of objection, revocation of consent and deletion

You can set your browser as you wish and generally prevent the setting of cookies. You can then opt on a case-by-case basis whether to allow cookies, generally accept them or reject them. Cookies can be used for various purposes, e.g. to recognize previous connections by your device to our website (permanent cookies) or to save the pages last viewed (session cookies). Any explicit consent from you to process your personal data can be revoked at any time. Please note that up until revocation, the legal validity of consent-based processing remains unaffected.

You can revoke your cookie settings at any time: Privacy settings

Google Analytics

We use the tool Google Analytics from Google (Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; for Europe: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland).
Google Analytics works with text files which are stored on your device (so-called "cookies"), in order to collect information about your website use.
Google uses this information on our behalf to provide us with evaluations of website use, reports about activities on the website, and additional services.
The data the "cookies" collect about your website use is normally transmitted to a Google server in the USA for analysis and stored there. This data will not be combined with other data about you which may be stored at Google.
We also use the masking function "anonymizeIP". Before transmitting your IP address to the Google server in the USA, it is truncated within the EU. Transmission of an un-truncated IP address only occurs in rare cases; it is then shortened on the servers in the USA.

You can prevent this processing through the following measures:
It is possible to set your browser so that no "cookies" are saved. This can, however, mean that our website will not be fully functional.
It is also possible to prevent data collection using a browser add-on from Google. You can find the add-on here: http://tools.google.com/dlpage/gaoptout?hl=en.
Alternatively to the browser add-on – if you are using a smartphone or tablet, for example – you can prevent data acquisition by Google Analytics by clicking here. This will place a cookie which prevents data collection. If you visit our website again with a different device or browser, or if you have deleted your cookies, you must place the cookie again.

Additional information about data protection at Google can be found here https://policies.google.com/privacy?hl=en.

Google Adwords Remarketing

We use the Adwords Remarketing function from Google (Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; for Europe: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland).
Google Remarketing allows us to show you only the products which truly interest you, when you are visiting websites which belong to the Google Display Network (GND).
To that end, cookies are saved by your browser in order to recognize you when you visit GND websites again. Through analysis of your website use, you will then be shown advertisements for products which you have already viewed, or which you may be interested in.

To prevent the saving of cookies for remarketing, you can change your settings for personalized ads here  http://www.google.com/settings/ads. Alternatively, you can proceed as instructed by the website of the NAI – Network Advertising Initiative  (http://www.networkadvertising.org/managing/opt_out.asp).

Google Adwords Conversion Tracking

We use the Adwords conversion tracking function from Google (Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; for Europe: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland).
Google conversion tracking allows us to track what happens after a user accesses our advertisement. For example, to identify whether a product is purchased or if there is a subscription to our newsletter. By clicking on our Google ad, a cookie is saved on your device to enable this function. This will not create a personal reference.
To prevent cookies for conversion tracking from being saved, you can change the settings in your browser accordingly.

Additional information about conversion tracking can be found here https://support.google.com/adwords/answer/1722022?hl=en.

Website monitoring via WiredMinds

For the purposes of marketing and optimization, products and services from the company wiredminds GmbH (https://www.wiredminds.de/en/) are used. In this context, data is collected, processed, and stored – and a pseudonymous usage profile is created from this. Where possible and reasonable, usage profiles are entirely anonymized. Cookies can be used for this. Cookies are small text files which are saved in the visitor's Internet browser for the purposes of recognizing the Internet browser. The collected data, which may also contain personal data, is transmitted to wiredminds, or directly collected by wiredminds. wiredminds is permitted to use information left behind from website visits to create anonymized usage profiles. The data collected in this process will not be used to personally identify the visitor of the website without separately granted consent by the data subject. It will also not be combined with personal data about the bearer of the pseudonym. If IP addresses are collected, these are immediately anonymized after they have been collected, by deleting the last block of numbers. You may object to the collection, processing, and storing of data at any time, with effect for the future.

Akamai (Content Delivery Network and Download Delivery)

We use a "Content Delivery Network" (CDN) offered by Akamai. A CDN is a service which can be used to deliver the content of our online offer, in particular large media files such as graphics or scripts, using regionally distributed servers that are connected via the Internet, faster.

In order to be able to offer updates for our products in MyTRUMPF for downloading, we use the "Download Delivery" product from Akamai.

Additional information can be found at https://www.akamai.com/us/en/privacy-policies/

Safety

The TRUMPF Group takes all required technical and organizational security measures in order to protect your personal data against loss or misuse. This means your data is stored in a secure operational environment, which is not accessible to the public. In certain cases, your personal data will be encrypted during transmission by so-called Transport Layer Security technology (TSL). This means that data protected by TSL is communicated between your computer and our servers by using a recognized encryption procedure if your browser supports TSL. We use Ingenico Payment Services GmbH (https://www.ingenico.com/epayments) to offer you absolute security of your credit card data. This data is not stored on our servers, but is processed directly by the relevant payment institution. If you wish to contact us by e-mail, we would like to point out that the confidentiality of the transmitted information is not guaranteed. The content of e-mails may be seen by third parties. Therefore, we recommend that you send us confidential information exclusively by post.

Google Maps

We use Google Maps (a service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland) on our website to show the location of our sites in the Google Maps plug-in. When using Google Maps, data which is necessary for this use is forwarded, along with additional data. This can be, for example, device-related information or log file data from servers, including IP addresses or data from the browser's web storage. In this regard, Google writes: "Under certain circumstances, we connect personal data from one service with information and personal data from other Google services." You can find additional information and details in the data privacy conditions for Google services (https://policies.google.com/privacy?hl=en).

Font Awesome

These web pages use external fonts from Font Awesome (Fonticons, Inc. 710 Blackhorn Dr Carl Junction, 64834, Mo, USA). These web fonts are incorporated when a server is accessed; generally a server from Font Awesome in the USA. This will inform the server about which of our websites you have visited. Font Awesome will also store the IP address of the browser of the end device of the visitor to these web pages. Additional information about Font Awesome's data protection policy can be found here: https://fontawesome.com/privacy 

Hotjar

We analyze movement, clicking, and swiping behavior on our website on a randomized basis, in order to improve the design of our pages. To do this, we use the Hotjar service, which randomly records a small portion of the session. Hotjar stores this information under a pseudonymized user profile. The information is used by neither Hotjar or us to identify individual users. The data is anonymized, stored, and deleted after 365 days.

Additional information can be found in Hotjar's data protection policy: https://www.hotjar.com/legal/policies/privacy

You can object to the storing of a user profile and information about your visit on our website by Hotjar, as well as the setting of a Hotjar tracking cookie on other websites, via this link: https://www.hotjar.com/legal/compliance/opt-out 

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