At TRUMPF Inc. we are continuing to closely follow the developments surrounding the spread of COVID-19 in North America.
To ensure that we were prepared to take necessary steps in preventing the spread of the virus, we began implementing measures as early as January and continue to monitor and follow the recommendations and guidance of the Center for Disease Control and Prevention (CDC). These measures have enabled us to help protect the TRUMPF community while ensuring that we remain in a position to support our customers during this difficult time.
In the current environment, we are guided by our responsibility to our employees and customers who rely on TRUMPF to maintain their critical operations. In order to provide continuous support during this time, we have further optimized and adapted current sales and training channels to offer virtual experiences that include machine demonstrations, webinars and operator training. In addition to our field service technicians, we also have a team of 40 in-house service technicians who are well equipped to support customers remotely.
The health and wellbeing of our customers, partners and employees are of the utmost importance to us. We have taken additional cleaning precautions within our facilities and are continuously informing our employees of best practices to protect themselves and those they come in contact with from the potential spread of the virus.
We appreciate your support and understand that your TRUMPF experience may feel different during this time, but rest assured that we are as dedicated to your success as ever!
We are here for you, even if we can’t be with you, and we thank you for your continued confidence in TRUMPF.
Supply chains and logistics
Our central purchasing department continuously evaluates the worldwide supply chains in order to identify supply bottlenecks in time. TRUMPF has a high percentage of suppliers with production facilities in Europe, the US and only a few parts are delivered from China. At present, we do not expect any acute supply bottlenecks in the short term.