E-mail marketing (mailings)

In order to optimally cater to your needs and interests, your e-mail address will be used by different companies from the TRUMPF Group for the purposes of advertising. We use the TRUMPF newsletter and other mailings to inform you about us and our offers. To manage our e-mail marketing efficiently, your data is used within the Group.

If you register via our website, we will verify your identity by means of a confirmation e-mail in a double-opt-in process.

 Subscription to mailings can be modified at any time, or canceled with immediate effect without giving a reason. To do this, please click on the "personal profile" link which is located at the end of the mailing, or send an e-mail to info@us.trumpf.com. In your personal profile you can cancel the subscription entirely, or modify and supplement the information you have provided. Additionally, subscriptions to individual areas of interest can be edited or deselected.

We use the tool Episerver Campaign (Episerver GmbH, Wallstraße 16, 10179 Berlin, Germany) for our e-mail processes. By setting a tracking pixel when you open our e-mails, information which allows us to evaluate the user behavior (opening the e-mail, e-mail address, time, IP address) is retrieved. The links in our e-mails are designed in such a way that we can trace whether they have been clicked on. Using this information we can adapt our offers to better suit your interests.

Registration for MyTRUMPF

You can register for our MyTRUMPF customer portal on our website. You can carry out registration on the website; mandatory fields are marked. We will need your information there to activate registration, and use it in order to identify you as a customer and to show you suitable information. The scope of the data depends on the information you provide. We use your login data only for the duration of the existence of your MyTRUMPF account. After the account has been deactivated, data which is exclusively related to the account will be deleted after one year at the latest.

Orders in the online shop

The data which is provided as part of orders from the online shops is used to fulfil these orders and then saved in accordance with the legally stipulated retention periods – for example, 10 years for taxation purposes. Furthermore, the data is used for advertising purposes by the TRUMPF Group, if this is legally permissible without requiring consent from the parties concerned. You can object to this use at any time by means of the contact information listed above.

Report service cases

In the MyTRUMPF customer portal, you can report service cases for your TRUMPF products. Any data entered as part of the message and all subsequent communications via MyTRUMPF will be stored. Mandatory fields are marked. The amount of the data stored depends on the information you provide.

Your data, including billing or other legal requirements, will be deleted when its storage is no longer needed for the purposes listed above.

Participating in competitions

By participating in competitions, the participant expressly consents to the TRUMPF Group storing the required data for the period of the competition and afterwards, to carry out the competition. Participants also consent to the publishing of their full name on the participating web pages, in the event that they win. There is no claim to such publication. The data collected as part of the competition will also only be used by the TRUMPF Group in the legally permissible scope for advertising products. The data will not be forwarded to third parties.

Social plug-ins for Facebook, Twitter, and LinkedIn

On our website, what are called social plug-ins ("plug-ins") of the social networks Facebook, Twitter and LinkedIn are used. These services are provided by the companies Facebook Inc., Twitter Inc. and LinkedIn Inc. ("providers").

Facebook is provided by the Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). You can find an overview of the plug-ins from Facebook and what they look like here: https://developers.facebook.com/docs/plugins

Twitter is provided by the Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA ("Twitter“). You can find an overview of the Twitter buttons and what they look like here: https://twitter.com/about/resources/buttons

LinkedIn is provided by the LinkedIn Inc., 2029 Stierlin Ct, Mountain View, CA 94043, USA ("LinkedIn“). You can find information on the "inShare" button of LinkedIn and settings for privacy protection here: https://www.linkedin.com/legal/privacy-policy

To improve data protection when visiting our website, the social media buttons are integrated as simple HTML links. Through a script, the social media service providers (such as Facebook, Twitter) are queried how often a page has been shared or tweeted. The query is made possible by interfaces between the TRUMPF servers or their service providers and the social media service providers. Therefore, when you simply load the page and the buttons located there, your IP address is not transmitted.

Transmission takes place only when you press one of the social media buttons. If you are logged on to one of the social networks, the providers can assign the visit of our website directly to your profile at Facebook or Google+. If you interact with the buttons and, for example, use the "Like" button, the "Twitter" button or the "inShare" button, the corresponding information is also transferred directly to a server of the provider and stored there. The information is also published in the social network or on your Twitter account and displayed to your contacts there. You can find the purpose and scope of the data acquisition as well as the further processing and use of the data by the provider and your corresponding rights and setting options for the protection of your privacy in the data protection information of the provider.

Data protection information from Facebook: http://www.facebook.com/policy.php

Data protection information from Twitter: https://twitter.com/privacy

Data protection information from LinkedIn: https://www.linkedin.com/legal/privacy-policy

If you do not want Facebook, Twitter or LinkedIn to assign the data collected via our website directly to your profile in the corresponding service, you must log off before activating the plug-ins at the relevant service."

Questions using the contact forms

At different areas of our website (under "contact"), visitors have the option to send us questions relating to our products. By clicking the "send" button, you agree to the collection, processing, and use of your data. The data is processed, stored, and used to handle your question. For inquiries from the business environment (B2B), it will also be used for the purposes of advertising, if this is permissible without needing consent. You may object to this use at any time, via the contact information listed above. We delete user data once questions have been handled.

Service & contact