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TRUMPF Servicevereinabrungen Keyvisual
TRUMPF Servicevereinabrungen Keyvisual
Services

Service agreements

You can easily increase your system availability – all while improving your production quality with plannable costs.

Would you like fast and simple support from our service experts over the entire life cycle of your TRUMPF product? Then a service agreement is precisely the right thing for you. Choose the right service agreement from our wide range of options.

Optimal machine condition

Regular maintenance ensures you can produce parts in a particularly safe and reliable way – saving time and money.

Longer service life

The re-sale value and service life of your system are increased through regular maintenance according to the manufacturer's specifications.

Calculable costs

Your expenditure is calculable and you can save operating costs through optimally adjusted components.

Everything from the same source

A service agreement guarantees simple help and minimizes reaction times.

Our service agreement packages for you

Basic

    24/7 phone support provided by an in-house service technician.

  • 5 % consumable discount for TruLaser/tube/combination machines or $250 tooling credit for TruPunch or TruBend machines

Standard

  • 24/7 phone support provided by an in-house service technician.
  • 2 Preventative Maintenance (PM) visits for TruLaser / TruLaser Tube / TruMatic and TruPunch machines and 1 PM visit for TruBend machines per Service Agreement year by a preventive maintenance technician certified by TRUMPF. All PM travel expenses and labor are included.
  • 10 % consumable discount for TruLaser / TruLaser Tube / TruMatic machine or $500 tooling credit for TruPunch and TruBend machines
  • 10 % replacement parts discount for covered machine
Premium

  • 24/7 phone support provided by an in-house service technician.
  • 2 Preventative Maintenance (PM) visits for TruLaser / TruLaser Tube / TruMatic and TruPunch machines and 1 PM visit for TruBend machines per Service Agreement year by a preventive maintenance technician certified by TRUMPF. All PM travel expenses and labor are included.
  • 10 % consumable discount for TruLaser / TruLaser Tube / TruMatic machine or $500 tooling credit for TruPunch and TruBend machines
  • 10 % replacement parts discount for covered machine
  • Service Labor and all travel expenses for 3 missions (not to exceed 10 days).

 

Premium Plus

  • 24/7 phone support provided by an in-house service technician.
  • 2 Preventative Maintenance (PM) visits for TruLaser / TruLaser Tube / TruMatic and TruPunch machines and 1 PM visit for TruBend machines per Service Agreement year by a preventive maintenance technician certified by TRUMPF. All PM travel expenses and labor are included.
  • 10 % consumable discount for TruLaser / TruLaser Tube / TruMatic machine or $500 tooling credit for TruPunch and TruBend machines
  • 10 % replacement parts discount for covered machine
  • Service Labor and all travel expenses for 3 missions (not to exceed 10 days).
  • Up to $50,000 replacement parts allowance for TruLaser / TruLaser Tube / TruMatic and TruPunch machines or $30,000 replacement parts allowance for TruBend

General Conditions for All Service Agreements

  • The Service Agreement duration is one year unless otherwise agreed to.
  • The scope of supply applies exclusively to the machine under the Service Agreement.
  •  For machines greater than 10 years of age, cost for phone support of $ 200 per hour (prorated) is included free of charge with any Service Agreement.
  • The performance of the maintenance work will be conducted by a preventive maintenance technician certified by TRUMPF.
  •  Service Agreement discounts or allowances do not include any machine options or upgrades. Shipping charges are excluded from the discounts and allowances. In order to receive the discount or allowance, the serial number of your machine must be provided at the time of the order.
  • TRUMPF’s standard return policy for defective parts that have been exchanged or new parts that are not required applies for all consumables, replacement parts or tooling under the Service Agreement. The Service Agreement Partner will arrange for these parts to be picked up and pay for the return freight to TRUMPF. TRUMPF reserves the right to invoice the Service Agreement Partner for these parts if the Service Agreement Partner fails to arrange the return of exchanged or non-required parts.
  • This Service Agreement is for services only and does not provide, add to or extend any product warranties.
  • All TRUMPF Services agreements are governed by the TRUMPF Terms and Conditions for Services (see downloads)

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Downloads

Service Agreements
Service Agreements
pdf - 988 KB
ART - Terms with disclaimer
pdf - 48 KB
Service & contact