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Achieve more. Activate MyTRUMPF.

Individual, informative, intuitive in its use. With the MyTRUMPF customer portal, you can combine many processes related to your TRUMPF machinery. The advantages are obvious: better overview and immediate access, making your workload noticeably easier. Your personal online customer portal is ready for you.

MyTRUMPF makes life so much easier for you

All service cases under control

The machine data in one place

An E-Shop that knows your needs

Overview and tracking of all your orders

Up-to-date software provided

Instantly retrievable programming data

All the functions at a glance

The helpful MyTRUMPF functions in detail

Service cases: respond directly at the machine

Direct help, online detector and service monitor all at the same time. Fix some service cases yourself: the Service app will provide instructions for error corrections (Technical Guides) via error code input. If a TRUMPF technician has to be consulted, you can contact them directly from the production hall via the Service app or alternatively via MyTRUMPF. You will also receive the reply from the technician via the Service app or on your desktop. No wait loop. All progress is displayed in real time. The current status of ongoing service cases is available at any time.

E-Shop: place orders around the clock

Order your Genuine Parts fast and easily online in our TRUMPF E-Shop. Tailored to your machines. It is fast with the Quick Order function, which means you can place the part of your choice directly in the shopping cart by entering the material number and quantity. It is easy thanks to our well-structured product catalogue or the detailed exploded views. Identify your parts directly at the machine even without the name or material number immediately available.

Machinery: look in the log book

Find the relevant data, current equipment, service agreements and warranties for each of your machines. You can even directly download operating instructions and service reports on repairs and maintenance. MyTRUMPF will also display suitable training courses for your machines. You can then switch directly to the training centre and book the corresponding training courses.

Overview and tracking: keep an eye on all your orders

Total transparency of all orders. You keep the oversight of the current order status, of its location and when you will receive it with the overview and tracking functions. Even the corresponding invoices are available for download at this point. Order tracking also works for purchases made over the phone or via other options.

Software: stay up-to-date

You will find all the information on ongoing service agreements as well as the current version of your software products in the up-to-date software overview. Current updates are available for download. You will also find installation instructions, release notes and other documentation at this point which you can download as needed as well. Software updates are only available with the valid service agreement.

Programming data for special tools

Start production as soon as the tool arrives. You will find programming data for your tools as well as software updates in the download centre. The requested data is usually available even before you have received the tools. This gives you the clear advantage of speed as you can start work preparation immediately after downloading the programming data. You do not need additional hardware such as a USB flash drive so you can maintain your safety standards.

Do you want to get started with MyTRUMPF? Register now

Are you a TRUMPF customer but not yet in MyTRUMPF? Then register now free of charge to access numerous benefits. Please register as well if you would like to use our Service app.

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Experience the new dimension of efficiency with MyTRUMPF

Less downtime

Service cases can be generated via a desktop PC in the office or via the app directly at the machine. The E-Shop is open around the clock. Programming data can be called up even before the punching and bending tool arrives. Your processes are our priority. Benefit from the live dedicated line to TRUMPF.

Improved planning

The MyTRUMPF customer portal helps you prepare the next steps appropriately. You can see which Genuine Parts are currently available even before you make your purchase. If you have ongoing orders, you can prepare for the arrival of your parts and tools by consulting order tracking.

More expertise

At the end of the day, it is all about your performance. This is why we support you with every option at our disposal. Apply professional expertise, rectify machine malfunctions yourself under guidance, find appropriate training courses, benefit from attractive advantages.

Greater transparency

Whether it is information on machinery, orders, service cases, software or relevant training courses – the intuitive user prompts make it easy for you to get all relevant information and data. Always stay up-to-date with MyTRUMPF. In addition, you will reduce the files in your in-tray and take a big step toward paperless documentation.

Noticeably reduced workload

Once your TRUMPF machine is started up, support is provided by the customer portal. Regardless of whether it is maintenance, production preparation, spare parts ordering, rectifying a machine malfunction or even software updates – in the online MyTRUMPF portal you will find numerous functions that make your day-to-day production easier and help you achieve your goals.

Constant optimisation

The future belongs to networked production. MyTRUMPF offers you the opportunity to manage your machinery online. TRUMPF is continuously developing its online customer portal and is working on adding further intelligent functions. This all happens to make your work preparation easier and to accelerate the production sequences.

Service App: Technical customer service via an app

Use our Service app with your MyTRUMPF account to conveniently report any issues to our Technical Service: technical problems with your machines or your TruTops software and any questions concerning spare parts. A responsible service engineer will then contact you by telephone. With the Service app, you and all your employees can track service cases and their current status directly in the app.

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This is how to set up MyTRUMPF as you would like it

Simply register at www.trumpf.com/mytrumpf (with customer number or machine number).

Confirm

Please confirm the link sent to you by email.

Activation

Wait for the safety checks and activation by TRUMPF. Then you can get started.

Register for MyTRUMPF now in just a few steps

Are you a TRUMPF customer but not yet in MyTRUMPF? Then register now free of charge to access numerous benefits. Please register as well if you would like to use our Service app.

Find out more