Contact TRUMPF's Technical Service using the Service app.
Describing the problem
Enter all displayed error codes and impressions into the Service app.
Rectifying / containing the malfunction
If a Technical Guide is available for this error code, you will receive it immediately via the Service app or by email. Rectify common malfunctions quickly and safely using the solution description with text and images.
If the solution to the problem is too comprehensive, the Technical Guide will help you contain the malfunction and our service engineers will support you as you initiate further steps as quickly as possible.
If there is no Technical Guide available or, contrary to expectations, the problem cannot be solved immediately, Technical Service from TRUMPF will help you as quickly as possible.
Technical Guides: Self-help assistance for machine problems
Production downtimes are extremely critical and when a machine comes to a standstill, things have to happen quickly. Your solution: The TRUMPF Service app. The integrated Technical Guides let you to troubleshoot common machine problems yourself and prevent extended downtime. Clear step-by-step instructions will guide you safely and quickly to get your machine back up and running again on its own.
With the help of the Technical Guides, rectify common malfunctions yourself in an instant and minimise machine downtimes.
Save waiting time and costs by solving machine problems independently.
You will receive clear step-by-step instructions which comply with the applicable safety guidelines.
You will receive practical expertise organised in an orderly structure, easily understandable and always fully up-to-date.
Download the Service app for Android now
That's how the Service app supports our customers in Germany
H. Steinhart Metallwarenfabrik GmbH & Co. KG (Engl.: Metalworks)
Patrick Genkinger, Production Manager
RAUCH Landmaschinenfabrik GmbH (Engl.: Agricultural Machinery Fabrication)
Matthias Wittsack, Production Manager of Mechanical Processing
It's that easy: Technical Guides explained step by step
Good to know: MyTRUMPF account needed
To be able to use the Service app, you will need a MyTRUMPF account, which is free to obtain. You can then also report service calls on your desktop PC using MyTRUMPF.