Technical Guides: Self-help assistance for machine problems

Production downtimes are extremely critical and when a machine comes to a standstill, things have to happen quickly. Your solution: The TRUMPF Service app. The integrated Technical Guides let you to troubleshoot common machine problems yourself and prevent extended downtime. Clear step-by-step instructions will guide you safely and quickly to get your machine back up and running again on its own.

Quick

With the help of the Technical Guides, rectify common malfunctions yourself in an instant and minimise machine downtimes.

Efficient

Save waiting time and costs by solving machine problems independently.

Safe

You will receive clear step-by-step instructions which comply with the applicable safety guidelines.

Expertise

You will receive practical expertise organised in an orderly structure, easily understandable and always fully up-to-date.

Download the Service app for Android now

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iOS

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That's how the Service app supports our customers in Germany

H. Steinhart Metallwarenfabrik GmbH & Co. KG (Engl.: Metalworks)

Patrick Genkinger, Production Manager

RAUCH Landmaschinenfabrik GmbH (Engl.: Agricultural Machinery Fabrication)

Matthias Wittsack, Production Manager of Mechanical Processing

Our TRUMPF machines are very reliable; of the few service cases we've had in the last two years, we have been able to fix almost all of them by ourselves using the service app.

Patrick Genkinger

Production manager at H. Steinhart Metallwarenfabrik GmbH & Co. KG

"We immediately receive suggestions for so-called Technical Guides that explain error messages and offer support for self-assistance. As a result, our maintenance staff have been able to fix 80 per cent of all problems without the need for a technician.

Matthias Wittsack

Production manager of mechanical processing at RAUCH Landmaschinenfabrik GmbH

It's that easy: Technical Guides explained step by step

Contact
Contact TRUMPF's Technical Service using the Service app.
Describing the problem
Enter all displayed error codes and impressions into the Service app.
Rectifying / containing the malfunction
If a Technical Guide is available for this error code, you will receive it immediately via the Service app or by email. Rectify common malfunctions quickly and safely using the solution description with text and images.
If the solution to the problem is too comprehensive, the Technical Guide will help you contain the malfunction and our service engineers will support you as you initiate further steps as quickly as possible.
Extended solution
If there is no Technical Guide available or, contrary to expectations, the problem cannot be solved immediately, Technical Service from TRUMPF will help you as quickly as possible.

Good to know: MyTRUMPF account needed

To be able to use the Service app, you will need a MyTRUMPF account, which is free to obtain. You can then also report service calls on your desktop PC using MyTRUMPF.