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MyTRUMPF User Guide – My orders | TRUMPF

MyTRUMPF User Guide: "My orders"

Keep an overview of your spare parts and tool orders in MyTRUMPF, too. You can find a clear list of all your orders in "My orders". You can then see detailed information for each order with just one click. With our User Guide, learn step by step how the order overview works, where you can find what information about your orders, and where you can track shipments, and download invoices.

All the advantages at a glance

All orders at a glance – irrespective of the order method.
Know where your parcel is at all times thanks to shipment tracking.
All items listed in detail, including an overview of partial deliveries.
Conveniently download invoices online for complete transparency.

Order overview and tracking – here's how

Fast overview and targeted display of orders thanks to the intelligent filtering logic

On the "My orders" overview page, you are shown all orders unfiltered. In the blink of an eye thanks to the intelligent reload function. Use the individual filters to search for orders in a targeted manner. Here you can use the date or other filtering logic, such as machines, type of receipt, or also the status (highlighted orange).

Direct search using order number

If you have your order number to hand and would like to search for an order in a targeted manner, you can easily do this using the find order function (highlighted orange).

Sorted quickly for the optimum overview

Sort your orders by the desired logic, such as by order number, the order status, the date, type of receipt, the number of items, the order total or the machine (highlighted orange). Here, simply click on the arrow by the desired criterion.

View the details in just one click

If you would like to see other details about an order, simply click on the right arrow for the desired order (highlighted orange).

All the order details at a glance

You can see all the important details of an order on the order detail page. For example, the header data of an order, such as the invoice address, delivery address, order number, customer number, order name and also order total. Below this you can then see the individual items of an order.

Tracking your parcel with shipment tracking

You would like to know where your parcel currently is, or if it has already been delivered? We provide parcel tracking for numerous shipping providers. Simply click on the link highlighted in orange to navigate directly to the shipping provider.

Easy downloading of the invoice

Using the order details, you can also download your invoice for completed orders (highlighted orange). 

All videos about order overviews and order tracking

"My orders": how to maintain an overview of your orders

Order tracking: how to follow the tracking information of your packages

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Notes:

  • Depending on the country, the display of the individual functions may vary. Please contact your MyTRUMPF support team if you are missing the functions specified here. We will then check straight away whether we can provide you with them.
  • You can always access the User Guide via the meta navigation at the top right.