We will explain which information we collect when you visit our websites and how it is used, in the following. Additionally you can find general information about the handling of personal data e.g. as part of application procedures, trade shows, events, as well as in the context of registering for our B2B portals, or when implementing marketing measures.
Data protection declaration
TRUMPF GmbH + Co. KG and its affiliated companies, hereby referred to as the TRUMPF Group, would like to thank you for your interest in our company and our products and services. Protecting your personal data while it is being processed during the entire business process is important to us.
TRUMPF GmbH + Co. KG operates the entire international web presence of the TRUMPF Group, as well as affiliated web applications. This data protection declaration applies to all websites operated by the TRUMPF Group, as well as to other processing of personal data within the TRUMPF Group. This does not include the websites to which our external links lead.
Data protection officer
Our data protection officer and their team are available for any concerns relating to data protection that you may have.
Please send your concerns to the following e-mail address: firstname.lastname@example.org or to your local contact person
Personal data is any information relating to an identified or identifiable natural person. This includes information such as your real name, your address, your phone number, or your date of birth. Information which cannot be directly connected to your real identity – for example favorite websites or number of users to a site – is not personal data.
In regards to your personal data, you have the right to request that we provide you with information, rectify, delete, or restrict the processing of your data in accordance with legal provisions. Upon request, we will provide you your data in a structured, common, and machine-readable format. If we are using your data based on your consent (for example when registering to our e-mail newsletter), you may revoke your consent at any time. From the time of the revocation, we will no longer use your data for these purposes. If we have a legitimate interest in processing your data, you may likewise express your objection to this, to us. In this case, we will stop processing your data unless we must continue to store it due to compelling reasons which override your interest in objecting, or unless the processing serves to pursue legal claims. If we process personal data for direct marketing, you may object to the processing of such data at any time, without submitting reasons. In this case we will no longer use the data for the purposes of direct marketing. Of course, you can always also contact the responsible supervisory authorities.
Additional information in accordance with Art. 13 GDPR can be found below.
Erasure of data
If your data is no longer needed for the listed purposes, including billing, it will be deleted. Please note that for each deletion, the data will initially only be blocked and only completely deleted after a time delay to prevent accidental deletion or possible intentional damage. For technical reasons, data is duplicated in backup files or through service mirroring, if need be. Such copies are likewise, if need be, only deleted following a time delay due to technical reasons.
Use and forwarding of personal data
The personal data you provide will be used by us only for a specific purpose, for example, for technical administration of websites or fulfilling your requests and demands; i.e. generally to execute the contract we have concluded with you, or to answer your questions. During registration in our B2B portals, the data will be used to carry out that registration and for the purposes of marketing exclusively within the legally permissible scope. You can object to this promotional use at any time by sending a brief message to the following address: DE.Kundenmarketing@de.trumpf.com.
We will not forward, sell or otherwise share your personal data with individuals outside the TRUMPF Group, unless this is required for the purposes of executing a contract or to carry out a service as part of order processing, or you have expressly consented to this.
Collecting and processing personal data
Data is collected in log files, and through search engines and forms, whenever our websites are used. When you visit our websites, our web servers permanently store the following as standard for the purposes of system security: the connection data of the inquiring computer; which of our websites you have visited; the date and duration of the visit; the recognition data of the browser and operating system used; the website from which you came. Additional personal information such as your name, your address, telephone number, or e-mail address are not collected, unless these are voluntarily provided by you, e.g. during registration, a survey, a contest, to execute a contract, or a request for information. The stored data will be used to track misuse on the web server and then deleted. The time of the last login is also used for advertising purposes, if this is legally permissible.
We generally use so-called session cookies on our websites. These save data for technical session control in your browser memory. They are deleted when you close your browser, at the latest. Cookies contain no personal data and become meaningless when you leave our websites. If you choose to have no cookies saved on your computer, you will still have access to a large part of our websites. However, under certain circumstances you may no longer be able to use some functions or areas of the page. We would also like to highlight that browsers normally have functions for managing cookies.
We use the tool Google Analytics from Google (Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; for Europe: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland).
Google Analytics works with text files which are stored on your device (so-called "cookies"), in order to collect information about your website use.
Google uses this information on our behalf to provide us with evaluations of website use, reports about activities on the website, and additional services.
The data the "cookies" collect about your website use is normally transmitted to a Google server in the USA for analysis and stored there. This data will not be combined with other data about you which may be stored at Google.
We also use the masking function "anonymizeIP". Before transmitting your IP address to the Google server in the USA, it is truncated within the EU. Transmission of an un-truncated IP address only occurs in rare cases; it is then shortened on the servers in the USA.
You can prevent this processing through the following measures:
It is possible to set your browser so that no "cookies" are saved. This can, however, mean that our website will not be fully functional.
It is also possible to prevent data collection using a browser add-on from Google. You can find the add-on here: http://tools.google.com/dlpage/gaoptout?hl=en.
Alternatively to the browser add-on – if you are using a smartphone or tablet, for example – you can prevent data collection by Google Analytics by clicking here. This will place a cookie which prevents data collection. If you visit our website again with a different device or browser, or if you have deleted your cookies, you must place the cookie again.
Additional information about data protection at Google can be found here https://policies.google.com/privacy?hl=en.
Google Adwords Remarketing
We use the Adwords Remarketing function from Google (Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; for Europe: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland).
Google Remarketing allows us to show you only the products which truly interest you, when you are visiting websites which belong to the Google Display Network (GND).
To that end, cookies are saved by your browser in order to recognize you when you visit GND websites again. Through analysis of your website use, you will then be shown advertisements for products which you have already viewed, or which you may be interested in.
To prevent the saving of cookies for remarketing, you can change your settings for personalized ads here http://www.google.com/settings/ads. Alternatively, you can proceed as instructed by the website of the NAI – Network Advertising Initiative (http://www.networkadvertising.org/managing/opt_out.asp).
Google Adwords Conversion Tracking
We use the Adwords conversion tracking function from Google (Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; for Europe: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland).
Google conversion tracking allows us to track what happens after a user accesses our advertisement. For example, to identify whether a product is purchased or if there is a subscription to our newsletter. By clicking on our Google ad, a cookie is saved on your device to enable this function. This will not create a personal reference.
To prevent cookies for conversion tracking from being saved, you can change the settings in your browser accordingly.
Additional information about conversion tracking can be found here https://support.google.com/adwords/answer/1722022?hl=en.
Website monitoring via WiredMinds
For the purposes of marketing and optimization, products and services from the company wiredminds GmbH (https://www.wiredminds.de/en/) are used. In this context, data is collected, processed, and stored – and a pseudonymous usage profile is created from this. Where possible and reasonable, usage profiles are entirely anonymized. Cookies can be used for this. Cookies are small text files which are saved in the visitor's Internet browser for the purposes of recognizing the Internet browser. The collected data, which may also contain personal data, is transmitted to wiredminds, or directly collected by wiredminds. wiredminds is permitted to use information left behind from website visits to create anonymized usage profiles. The data collected in this process will not be used to personally identify the visitor of the website without separately granted consent by the data subject. It will also not be combined with personal data about the bearer of the pseudonym. If IP addresses are collected, these are immediately anonymized after they have been collected, by deleting the last block of numbers. You may object to the collection, processing, and storing of data at any time, with effect for the future.
Akamai (Content Delivery Network and Download Delivery)
We use a "Content Delivery Network" (CDN) offered by Akamai. A CDN is a service which can be used to deliver the content of our online offer, in particular large media files such as graphics or scripts, using regionally distributed servers that are connected via the Internet, faster.
In order to be able to offer updates for our products in MyTRUMPF for downloading, we use the "Download Delivery" product from Akamai.
Additional information can be found at https://www.akamai.com/us/en/privacy-policies/
The TRUMPF Group takes all required technical and organizational security measures in order to protect your personal data against loss or misuse. This means your data is stored in a secure operational environment, which is not accessible to the public. In certain cases, your personal data will be encrypted during transmission by so-called Transport Layer Security technology (TSL). This means that data protected by TSL is communicated between your computer and our servers by using a recognized encryption procedure if your browser supports TSL. We use Ingenico Payment Services GmbH (https://www.ingenico.com/epayments) to offer you absolute security of your credit card data. This data is not stored on our servers, but is processed directly by the relevant payment institution. If you wish to contact us by e-mail, we would like to point out that the confidentiality of the transmitted information is not guaranteed. The content of e-mails may be seen by third parties. Therefore, we recommend that you send us confidential information exclusively by post.
We use Google Maps (a service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland) on our website to show the location of our sites in the Google Maps plug-in. When using Google Maps, data which is necessary for this use is forwarded, along with additional data. This can be, for example, device-related information or log file data from servers, including IP addresses or data from the browser's web storage. In this regard, Google writes: "Under certain circumstances, we connect personal data from one service with information and personal data from other Google services." You can find additional information and details in the data privacy conditions for Google services (https://policies.google.com/privacy?hl=en).
These web pages use external fonts from Font Awesome (Fonticons, Inc. 710 Blackhorn Dr Carl Junction, 64834, Mo, USA). These web fonts are incorporated when a server is accessed; generally a server from Font Awesome in the USA. This will inform the server about which of our websites you have visited. Font Awesome will also store the IP address of the browser of the end device of the visitor to these web pages. Additional information about Font Awesome's data protection policy can be found here: https://fontawesome.com/privacy
We analyze movement, clicking, and swiping behavior on our website on a randomized basis, in order to improve the design of our pages. To do this, we use the Hotjar service, which randomly records a small portion of the session. Hotjar stores this information under a pseudonymized user profile. The information is used by neither Hotjar or us to identify individual users. The data is anonymized, stored, and deleted after 365 days.
Additional information can be found in Hotjar's data protection policy: https://www.hotjar.com/legal/policies/privacy
You can object to the storing of a user profile and information about your visit on our website by Hotjar, as well as the setting of a Hotjar tracking cookie on other websites, via this link: https://www.hotjar.com/legal/compliance/opt-out
E-mail marketing (mailings)
In order to optimally cater to your needs and interests, your e-mail address will be used by different companies from the TRUMPF Group for the purposes of advertising. We use the TRUMPF newsletter and other mailings to inform you about us and our offers. To manage our e-mail marketing efficiently, your data is used within the Group.
If you register via our website, we will verify your identity by means of a confirmation e-mail in a double-opt-in process.
Subscription to mailings can be modified at any time, or canceled with immediate effect without giving a reason. To do this, please click on the "personal profile" link which is located at the end of the mailing, or send an e-mail to email@example.com. In your personal profile you can cancel the subscription entirely, or modify and supplement the information you have provided. Additionally, subscriptions to individual areas of interest can be edited or deselected.
We use the tool Episerver Campaign (Episerver GmbH, Wallstraße 16, 10179 Berlin, Germany) for our e-mail processes. By setting a tracking pixel when you open our e-mails, information which allows us to evaluate the user behavior (opening the e-mail, e-mail address, time, IP address) is retrieved. The links in our e-mails are designed in such a way that we can trace whether they have been clicked on. Using this information we can adapt our offers to better suit your interests.
Registration for MyTRUMPF
You can register for our MyTRUMPF customer portal on our website. You can carry out registration on the website; mandatory fields are marked. We will need your information there to activate registration, and use it in order to identify you as a customer and to show you suitable information. The scope of the data depends on the information you provide. We use your login data only for the duration of the existence of your MyTRUMPF account. After the account has been deactivated, data which is exclusively related to the account will be deleted after one year at the latest.
Orders in the online shop
The data which is provided as part of orders from the online shops is used to fulfil these orders and then saved in accordance with the legally stipulated retention periods – for example, 10 years for taxation purposes. Furthermore, the data is used for advertising purposes by the TRUMPF Group, if this is legally permissible without requiring consent from the parties concerned. You can object to this use at any time by means of the contact information listed above.
Participating in competitions
By participating in competitions, the participant expressly consents to the TRUMPF Group storing the required data for the period of the competition and afterwards, to carry out the competition. Participants also consent to the publishing of their full name on the participating web pages, in the event that they win. There is no claim to such publication. The data collected as part of the competition will also only be used by the TRUMPF Group in the legally permissible scope for advertising products. The data will not be forwarded to third parties.
Questions using the contact forms
At different areas of our website (under "contact"), visitors have the option to send us questions relating to our products. By clicking the "send" button, you agree to the collection, processing, and use of your data. The data is processed, stored, and used to handle your question. For inquiries from the business environment (B2B), it will also be used for the purposes of advertising, if this is permissible without needing consent. You may object to this use at any time, via the contact information listed above. We delete user data once questions have been handled.