The notes on data protection listed below under the "MyTRUMPF" tab apply additionally for the use of the MyTRUMPF customer portal. The general instructions, in particular in relation to your rights, also apply for the use of MyTRUMPF.
Registration for MyTRUMPF
You must register with our customer portal in order to use MyTRUMPF. During the registration, we will process the information you provide during the registration process. All information required for the registration process is specifically indicated. You can also provide further data, beyond the necessary information, on a voluntary basis.
We will use your data within the framework of your registration activation, as well as to identify you as the contact person of a customer and to display customer-specific content. During registration, you as a person will be assigned to one of our customers. Other employees of your company can access your information stored in MyTRUMPF using this allocation. The exception is of course the password you select, which we store as a hash value and cannot view in plain text. However, third parties have no access.
If we activate the MyTRUMPF User Admin function for your company, the customer administrator authorized for your company can view the information you have provided during registration (see notes under "MyTRUMPF User Admin").
Before activating the account, we check all business partners to ensure they are not listed on published sanction lists. A service provider selected by us carries out this check. The name listed during registration is checked to ensure it is not included in the sanction lists. We will block the account if we determine that the name is listed in a sanction list. The check is carried out regularly even after registration due to the fact that the sanction lists are constantly updated. We will store the status of the check. We carry out the check on the basis of our legitimate interest, art. 6 para. 1 lit. f GDPR. Our legitimate interests consist in ensuring that TRUMPF does not do business with persons included on a sanction list. You are welcome to get in touch with our data protection officer to find out which lists TRUMPF checks specifically.
TRUMPF has a representative in some countries. If this is the case, the representative is given access to the personal data you have provided. We use contractual regulations to ensure with the representatives that the processing of your data is in line with data protection standards.
Apart from that, your data is only processed for your MyTRUMPF account and is deleted at the latest one year after the account has been deactivated. The legal basis for the processing of the information deemed to be necessary is art. 6 para. 1 lit. b GDPR. The legal basis for the provision and processing of your voluntary information is your consent, art. 6 para. 1 lit. a GDPR.
MyTRUMPF can only be accessed after the log-in process has been completed. During the log-in procedure, we process your e-mail address and the password stored as a hash value so that we are able to identify you as the contact person of our customer. This ensures that only authorized users have access to our platform.
During the log-in process, we check the status of the sanction list check by comparing it with the data in our system. We do not check the sanction lists. Only the authorization status is read out.
The legal basis for the processing of your data during the log-in procedure is art. 6 para. 1 lit. b GDPR. We carry out the status comparison of the sanction lists' checks on the basis of our legitimate interest, art. 6 para. 1 lit. f GDPR.
You can reset your password with the Recover Password function. You will have to enter the e-mail address you used during registration to do so. After entering the e-mail address, you will receive a link from us which you can use to create a new password. We will store the password you select as a hash value and not in plain text. Third parties have no access, however.
Legal basis for the processing of your e-mail address is art. 6 para.1 lit b GDPR.
MyTRUMPF User Admin
We make it possible for customers to manage access to MyTRUMPF with the "MyTRUMPF User Admin" function. We activate the MyTRUMPF User Admin function in agreement with our customers on an individual basis.
Other members of the company can be invited to participate in MyTRUMPF User Admin. The e-mail address of the other members of the company must be entered for this. The invited members then receive an e-mail with a link to activate the account. If the link for account activation is not used within 30 days of being sent, the account to be activated will then be automatically deleted. The MyTRUMPF User Admin can access the personal data of members of their own organization. However, access to personal data of users from other organizations is not possible.
The MyTRUMPF User Admin is also authorized to activate or reject members from their own organization.
Legal basis for the processing is art. 6 para.1 lit b GDPR.
Upload of content
You can upload drawings or images using your MyTRUMPF account. The uploaded content can be viewed by all MyTRUMPF accounts of the same organization. Uploaded content is stored by TRUMPF until it is erased by you or at the end of the business relationship. By uploading the content, you declare that you possess the necessary rights.
Report service cases
In the MyTRUMPF customer portal, you can report service cases for your TRUMPF products. Any data entered as part of the message and all subsequent communications via MyTRUMPF will be stored. Mandatory fields are marked. The amount of the data stored depends on the information you provide. TRUMPF processes your data for analysis and remedial action for the registered service case. Please remember that any personal information provided within the course of a service case registration can be viewed by other members of your company.
If you report a service case via the TRUMPF Service app, the corresponding notes for the TRUMPF Service app additionally apply.
Your data, including billing or other legal requirements, will be deleted when its storage is no longer needed for the purposes listed above.
Legal basis for the processing is art. 6 para.1 lit b GDPR.
Orders in the E-Shop
You have access to the TRUMPF E-Shops within your MyTRUMPF account. The data which is provided as part of orders from the E-Shops is used to fulfill these orders and then saved in accordance with the legally stipulated retention periods – for example, 10 years for taxation purposes. Furthermore, the data is used for advertising purposes by the TRUMPF Group, if this is legally permissible without requiring consent from the parties concerned. You can opt out of this use at any time using the contact data listed above.
TRUMPF analyzes the user's order process to check for a possible cancellation of the order process. This data is then evaluated by TRUMPF. TRUMPF uses the data obtained in this manner to get in touch with a user. You hereby agree to TRUMPF carrying out the aforementioned analysis and that TRUMPF may use the insights acquired to contact you. You can revoke your consent at any time. Information on exercising the right to revoke consent can be found in the data protection statement under "Your rights".
The legal basis for the processing of data provided during ordering is art. 6 para. 1 lit. b GDPR. Your consent is the legal basis for the evaluation process described, art. 6 para. 1 lit. a GDPR.
The notes on data protection which can be downloaded from the app apply for orders using our Easy Order app.
Booking training courses
You can book training courses offered by TRUMPF via your MyTRUMPF account. An active MyTRUMPF account is required to make a booking. The data entered when making a booking is used for preparation and execution of training courses and to contact participants. We provide assessments as part of our training courses. If you participate in the assessments, the data you provide for this will be stored and evaluated. A test result is subsequently determined using this data. The test results are transmitted to the participant's employer once the assessment has been completed.
When booking training courses, you can upload a photograph of yourself on a voluntary basis. If conclusions concerning particular categories of personal data can be drawn from the photograph (for example, a person wearing glasses), your consent expressly includes this data as well.
Your contact data will be used to make you aware of further offers from TRUMPF if you agree to this when booking a training course.
The legal basis for the processing of data provided when booking training courses is art. 6 para. 1 lit. b GDPR. We process your voluntarily uploaded photograph based on your consent in accordance with art. 6 para. 1 lit. a GDPR and/or art. 9 para. 2 lit. a GDPR.