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The Service app – the app for your service messages

Whether it is a technical problem, software, a spare part or a question concerning maintenance: with the Service App and your free MyTRUMPF account, you can send your service messages quickly and easily to our Technical Service team at any time. And this is how it's done: just select the affected machine or software and the reason for the message, add a description and photos or videos and specify a contact person. Then you and your colleagues will always be up-to-date on the current processing status - via the app or the MyTRUMPF customer portal.

Quick & easy

Save time by quickly and easily reporting all service cases using the app.


Service messages can be sent around the clock. Cases submitted in the night will be processed the next morning.


The case is submitted directly and without delays to the responsible service engineer, who then reports back by telephone.


Feedback in real time about the progress of your case. Information about service messages is available to all app and MyTRUMPF users in a company.

It is so easy to use the Service app

Download the app via Google Play or from the Apple App Store.

Log in using your MyTRUMPF access data or register in the app or via the website.

You can use the Service app immediately as soon as your access has been authorized.

Download the app

Google Play
Apple AppStore

All the functions at a glance

Report and manage service cases

Report service cases on your machines or your software easily and quickly via the app. The transparency of your open service cases across the company ensures smooth shift changes. Simply save another contact which TRUMPF will then use to get in touch.

Review machinery, including log book

Review your TRUMPF machinery and set up a machine log book. The log book is a digital notebook for your machines which can be used to document any events or information relevant to a machine. In this way, you can digitally establish your own history for your machines – company-wide for optimum transparency and paperless documentation.

Manage maintenance and repairs

View information on your maintenance and repairs directly in the app or MyTRUMPF. Download reports on your maintenance and repairs directly.

Track Genuine Parts ordered through TRUMPF

Has a TRUMPF service engineer ordered Genuine Parts for you? You can use the integrated tracking function to access the current order status so you know exactly when to expect the part.

Technical Guides: Instructions for error correction

If your machine or software displays a certain error code, you can indicate it when reporting your service cases. In many cases, a Technical Guide is available to instruct you in how to rectify the fault yourself.

Visual Assistance: live assistance from a TRUMPF service engineer

We use Visual Assistance to bridge the distance between you and our service engineers. Thanks to our visual support with effective functions such as sharing or freezing live views or images, for example, we can work together with you to find a quick solution for rectifying your machine or software problem.

Further information on the highlight functions

Technical Guide key visual
Technical Guides: Instructions for error correction

Machine malfunction? The Service app's Technical Guide provides quick help for minor error messages. 

Visual Assistance app key visual
Visual Assistance: live assistance from a TRUMPF service engineer

Visual Assistance lets us view what you are seeing and enables us to support you remotely in finding a quick solution to your problem. 

Download the app

Google Play
Apple AppStore

Don't have a cell phone or tablet on hand?

No problem! Report and manage your service cases directly in MyTRUMPF from your desktop PC.

Find out more

Send your service message in just 5 easy steps

1. Provide general information

Select the reason for the message and your machine, including the machine number. The machines from your machine fleet
will be displayed.

2. Enter error numbers

Is an error number displayed on the machine user interface? If so, please specify this, so that we can solve problems more quickly

3. Describe the problem

A brief error description will allow us to handle your request even better.

4. Add photos or videos

Upload photos directly to the app from your smartphone and use them to illustrate the problem for the TRUMPF service engineer.

5. Specify a contact person

Is your shift almost over? No problem. Specify the colleague that TRUMPF should contact.

All done!

You have now created a case quickly and in just five steps.

Sign up for MyTRUMPF now at no cost

In the future, send messages quickly & easily via the Service app or MyTRUMPF 

Register now

Note: Please remember that individual functions are not (yet) available worldwide. Please find out more from your local customer service team.

Machine Service Canada
MyTRUMPF login Find out more User Guide Find out more
Service & contact