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Key visual of TRUMPF Services Technical Service
Key visual of TRUMPF Services Technical Service

Technical Service

We react quickly when called upon – but ideally we prevent any issues in advance.

Regardless of whether your production sites are in Europe, America or Asia – highly qualified TRUMPF service engineers are on hand to assist you. Whether they are personally on site or available via remote support or the app, you can enjoy expert support covering installation, inspection and maintenance, right through to system repairs.

Worldwide support

With more than 1,600 service engineers worldwide, you can count on the very best local support.

Highly qualified service experts

TRUMPF service engineers across the globe complete standardized training.

Rapid support

Rapid diagnostics and reaction times as a result of our global standardized communication system

There is no "impossible"

With our global escalation management system, we resolve tricky cases for you in next to no time.

Service cases resolved without an on-site service mission
Service engineers support you worldwide
Service locations and branch offices

Our apps for your service

Service app

Whether it is a technical problem, a spare part or a question concerning maintenance: with the Service app, you can send your service messages quickly and easily to our Technical Service team at any time.

Visual Assistance app

Having a problem with your machine? You won't want to waste any time in rectifying the fault! Visual Assistance lets us view what you are seeing and enables us to support you remotely in finding a quick solution to your problem.

Our remote services

Keep the availability of your machines at a constant high: With remote services, you benefit from different functions that can be controlled remotely and can therefore be maintained without having someone be on site. Whether this means tackling technical faults or guiding you through a problem – our service experts from all over the world are there for you.

Technical Service, remote support
Remote support

Rapid solutions: in the event of a malfunction, our service engineers support you via remote access.

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Our guides for independent troubleshooting

Specify and solve machine problems independently and immediately with our Solution and Technical Guides.

Qualification support IQ/OQ

Certification for laser systems in regulated sectors? That can be quite a challenge! Not with the TRUMPF qualification experts who support you throughout the entire certification process. In particular you can benefit from our qualification expertise in medical technology and aerospace.

Qualification support IQ/OQ

Our experts accompany you throughout all phases of the qualification process – from the technology consultation to maintenance services in series operation. Find out more about the individual qualification steps and our services. 

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Genuine parts

Quality guaranteed: TRUMPF genuine parts, tailored to your products, give you peace of mind.

TRUMPF locations and addresses

With more than 70 subsidiaries, the group is represented in nearly every European country, in North and South America and in Asia. Find your contact person.

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Smart Factory

With the modular networking solutions from TRUMPF, we help our customers to create a continuous flow in their production facility, thereby arranging their entire production process with increased transparency, flexibility, and cost-effectiveness within the framework of Industry 4.0.

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