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Smart glasses | TRUMPF
Services

Remote Services

The fastest service support. Worldwide. At any time.

You are almost certainly familiar with the situation: You have a service problem, call an expert, and explain the issue over the telephone. If a particular detail is not noticed in the process, this may cost you valuable time in determining the cause of the issue. A service engineer then often has to travel to the customer, which costs time and money.

Our augmented reality solution

Our remote services provide you with virtual support from highly qualified service engineers who give practical support to solve your problem. Simply scan the provided QR code with your smartphone, tablet or your smart glasses and then call technical support. Our service engineers can see and hear everything that you can.

This means that our specialists may be able to notice details which would otherwise perhaps remain undetected if the problem were just outlined on the telephone. Once the issue has been determined, important information will be shown in your display or on the field of view on your smart glasses. Simply follow the instructions – and the problem is solved!

You can get your production system back up and running again practically in the blink of an eye and for minimal service costs. Start your digital transformation now!

Your advantages

Problem solving within hours
No more waiting for a service engineer: due to the remote services, the engineer is already essentially with you on-site

The cost-effective option to get your machine up and running again
Save on travel costs for service engineers and avoid unnecessary waiting time

Precise remote diagnostics for fast solutions
Simply show us your service issue using your smartphone, tablet or your smart glasses and we will find a fast and simple solution

Considerably shorter downtimes
We will show you a quick path to the right solution – our Service experts will give you the necessary instructions virtually

Benefit from knowledge transfer provided by our highly qualified service engineers
You can follow the process and will therefore become an expert yourself in the shortest amount of time

The remote services are available for all products from TRUMPF Hüttinger

Choose the right service package for you and start your digital transformation journey now!

Remote Services Plus Flat
  • Remote services fixed annual fee
  • Connection to the Augmented Portal
  • Technical support from TRUMPF Hüttinger
  • Service hotline (24/7)
  • Screen sharing / remote control (8/5)
  • Visual assistance& (8/5)
  • Smart glasses hardware (20% discount)
Remote Services Plus Daily
  • Remote services on demand (no contract required, available immediately)
  • Connection to the Augmented Portal
  • Technical support from TRUMPF Hüttinger
  • Screen sharing / remote control (8/5)
  • Visual assistance& (8/5)
  • Smart glasses hardware (20% discount)
Contact
TRUMPF Hüttinger Service
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