Visual Assistance – we see what you see
You needn't lose any time in correcting faults. Thanks to Visual Assistance, we can see what you are seeing and can support you remotely in finding a quick solution to your problem. We use digital technology to overcome the distance between you and our service engineers thanks to our visual support with effective functions. We work together with you side by side and share our expertise with you for a fast solution.
Save time thanks to autonomous problem solving under the instruction of our technical product specialists.
Our experts work with you side by side, almost as if they were directly onsite.
Solve and eliminate problems in real time thanks to the visual support from experienced experts.
We share our expertise with you for a quick solution.
Reduced repair and maintenance costs by minimising service assignments on location.
Intuitive navigation improves error correction.
Show us what you can see!
New opportunities for service - this is how it works
- Support in real time
You get in touch with us via the Service app or by ringing the Technical Service team.&While talking, we realise that we can offer you better support in solving the problem via Visual Assistance. Our Technical service team starts the Visual Assistance call.
- You show us what you see
We use digital technology to overcome the distance between you and our service engineers thanks to our visual support with effective functions, such as sharing live views, freezing live images and setting markings.
- Quick problem solving
We can share our expertise with you more efficiently because we can see what you see. We can analyse the fault more quickly and instruct you in solving the problem. This increases your machine availability and productivity.
Downloading the app
Any questions? Please get in touch!
Still don't have a MyTRUMPF account? Register now.
With your free access to the MyTRUMPF customer portal, you can register directly in the Service app and obtain further exclusive benefits.
Be it a technical problem, a spare part or a question concerning maintenance – with the Service App, you can send your service messages quickly and easily to our Technical Service team at any time.