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Visual Assistance | TRUMPF
Visual Assistance App - key visual

Visual Assistance – we see what you see

You needn't lose any time in correcting faults. Thanks to Visual Assistance, we can see what you are seeing and can support you remotely in finding a quick solution to your problem. We use digital technology to overcome the distance between you and our service engineers thanks to our visual support with effective functions. We work together with you side by side and share our expertise with you for a fast solution.

Quick

Save time thanks to autonomous problem solving under the instruction of our technical product specialists.

Near

Our experts work with you side by side, almost as if they were directly onsite.

Up-to-date

Solve and eliminate problems in real time thanks to the visual support from experienced experts.

Expertise

We share our expertise with you for a quick solution.

Efficient

Reduced repair and maintenance costs by minimising service assignments on location.

Simple

Intuitive navigation improves error correction.

New opportunities for service - this is how it works

  1. Support in real time
    You get in touch with us via the Service app or by ringing the Technical Service team.&While talking, we realise that we can offer you better support in solving the problem via Visual Assistance. Our Technical service team starts the Visual Assistance call.
  2. You show us what you see
    We use digital technology to overcome the distance between you and our service engineers thanks to our visual support with effective functions, such as sharing live views, freezing live images and setting markings.
  3. Quick problem solving
    We can share our expertise with you more efficiently because we can see what you see. We can analyse the fault more quickly and instruct you in solving the problem. This increases your machine availability and productivity.

Downloading the app

Service & contact