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Key visual: TRUMPF Services Technical Customer Services
Key visual: TRUMPF Services Technical Customer Services
Services

Technical customer service

We react quickly when called upon – but ideally we prevent any issues in advance.

No matter whether you manufacture in Europe, America or Asia – highly qualified TRUMPF service engineers are there for you. Whether they are personally on site or available via remote support or the app, you can enjoy expert support covering installation, inspection and maintenance right through to system repairs.

Worldwide support

With more than 1,600 service engineers worldwide, you can count on the very best local support.

Highly qualified service experts

TRUMPF service engineers across the globe complete standardised further training.
Rapid support

Rapid diagnostics and reaction times thanks to our global standardised communication system

Nothing is impossible

With our global escalation management system, we resolve tricky cases for you in next to no time.
Service cases resolved without an on-site service mission
Service engineers support you worldwide
Service locations and branch offices

Data-driven diagnosis for quick troubleshooting in service cases

Transparency Service Agreement, Condition Monitoring

When you connect your machine, our Technical Service team gains access to the full history of your machine data. This creates full transparency of all messages and signals. This allows errors to be identified more quickly, and their causes efficiently addressed through data-driven analysis – all at no extra cost to you.

Service App: Our app for your service

Be it a technical problem, a spare part or a question concerning maintenance – use the Service app to send your service messages to our Technical Service team quickly and easily at any time.

Did you know?
With the new QR code function* in our service app, reporting service cases is easier than ever. Just scan the QR code, and all relevant data is sent directly to our service team – quickly,  conveniently and effortlessly.

*The new function is currently only available for new TruLaser machines

Find out more

Our remote services

Maintain consistently high machine availability with Remote Services, featuring a variety of functions that can be controlled remotely to resolve issues without on-site intervention. Whether rectifying technical faults or guiding you through problems, the expertise of our global service team really pays dividends.

Technical Service, remote support
Remote support

Rapid solutions: in the event of a malfunction, our service engineers support you via remote access.

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Technical Guide key visual
Our guides for self-directed troubleshooting and correction

You can precisely identify and resolve machine issues autonomously and immediately using our Solution and Technical Guides.

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Qualification support

Certification for laser systems in regulated sectors? That can be quite a challenge! But not for the TRUMPF training experts, who accompany you throughout all phases of the qualification process – from the technology consultation to maintenance services in series operation. In particular you can benefit from our qualification expertise in medical technology and aerospace.
Find out more about the individual qualification steps and our services.

Find out more

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Key visual: TRUMPF Technical Service Genuine Parts
Genuine parts

Quality guaranteed: TRUMPF genuine parts, tailored to your products, give you peace of mind.
globe
TRUMPF locations and addresses

With more than 70 subsidiaries, the group is represented in nearly every European country, in North and South America and in Asia. Find your contact person.
Synapse image depicting a Smart Factory
Smart Factory

With the modular networking solutions from TRUMPF, we help our customers to create a continuous flow in their production facility, thereby arranging their entire production process with increased transparency, flexibility and cost-effectiveness within the framework of Industry 4.0.
Contact
TRUMPF Ltd.
Telephone +44 1582 725335
Fax +44 1582 399260
Email
Telephone +44 1582 725335
Email
Technical Service
Telephone +44 1582 725335
Email
Our service times

We are available for you:
Monday to Friday: 8:00 - 18:00 Standard hours
Saturday: 8:00 - 12:00 Standard hours
Phone: +44 1582 725335

Monday to Friday: 18:00 - 24:00 Extended hours
Saturday: 12:00 - 17:00 Extended hours
Phone: +44 1582 399286

Services
Service App Find out more MyTRUMPF login Find out more