Having problems with your machine? Then don't lose any time in correcting the errors! Visual Assistance lets us view what you are seeing and enables us to support you remotely in finding a quick solution to your problem. You can join the engineer's video call directly using the Service app.
The Service app – the app for your service messages
Whether it is a technical problem, software, a spare part or a question concerning maintenance: with the Service App and your free MyTRUMPF account, you can send your service messages quickly and easily to our Technical Service team at any time. And this is how it's done: just select the affected machine or software and the reason for the message, add a description and photos or videos and specify a contact person. Then you and your colleagues will always be up-to-date on the current processing status - via the app or the MyTRUMPF customer portal.
Save time by quickly and easily reporting all service cases using the app.
Send service messages around the clock. Cases submitted at night are processed the next morning.
The case is submitted directly and without delays to the responsible service engineer, who then reports back by telephone.
Feedback in real time about the progress of your case. Information about service messages is available to all app and MyTRUMPF users in a company.
Downloading the app
Send your service message in just 5 easy steps
1. Specify the reason for your message
Is the machine down? Or would you like to order a spare part? Narrow down the problem using the default categories.
2. Select the machine
You will find all of your TRUMPF machines and software products in an overview. Select the machine or software you would like to send a message about.
3. Describe the problem
Giving a short description or specifying the displayed error number will allow your request to be processed even more quickly.
4. Add photos or videos
Upload photos directly to the app from your smartphone and use them to illustrate the problem for the TRUMPF service engineer.
5. Specify a contact person
Is your shift almost over? No problem. Specify the colleague that TRUMPF should contact.
You have now created a case quickly and in just five steps.