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Visual Assistance | TRUMPF
Visual Assistance app key visual

Visual Assistance – We see what you see

You don't want to lose time looking around for it! With Visual Assistance, we see what you see and in doing so support you from a distance in solving your problem quickly. Using our visual support with effective functions, we digitally overcome the distance between you and our service engineers. In this way we work side by side with you and share our know-how for a quick solution.

Quick

Save time by solving problems yourself with the guidance of our technical product specialists.

Near

Our experts work with you side by side, as though they were right there with you.

Up-to-date

Real-time problem solving through visual support from experienced experts.

Knowledge

We share our know-how with you for a quick solution.

Efficient

Reduced repair and maintenance costs by minimizing on-site service missions.

Simple

Its intuitive navigation improves troubleshooting.

New possibilities in service - how it works

 

  1. Real-time support
    You can contact us via the service app or by calling our technical customer service. If we realize in the conversation that we can support you better in solving your problems using Visual Assistance, our technical support team starts the Visual Assistance call.
  2. You show us what you see
    Through our visual support with useful features such as sharing live views, freezing live images and setting markers - we digitally bridge the distance between you and our service technicians.
  3. Fast problem solving
    By seeing what you see, we can share our knowledge with you more efficiently. We can analyze the error faster and guide you in solving the problem, increasing your machine availability and productivity.

Downloading the app

Service & contact